AI Support Agent Dashboard
The AI Support Agent Dashboard is a web application designed to help you manage, monitor, and optimize your customer support through AI-powered voice and text agents.
From this platform, you can:
- Configure your intelligent agents.
- Monitor calls and conversations.
- Analyze usage statistics.
- Manage WhatsApp messages in one place.
Key Features
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Call Statistics
View key metrics to evaluate the performance of your customer support. -
Call Logs
Access call history along with their corresponding transcriptions. -
Agent Configuration (voice and text)
Customize the behavior of your AI agents. -
WhatsApp Manager
Manage customer conversations from a centralized interface.
Getting Started
To access the platform, you must complete a prior registration process. You can request access by contacting our team.
Once you have your credentials:
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Go to the platform: https://phone-dashboard.edenia.cloud
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Install the application on your device.
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Log in using the provided credentials.
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Accept notifications when prompted by the system.
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You're all set! You can now start managing your agents.
Application Installation
The platform works as a PWA (Progressive Web App), allowing you to install it easily on your device.
On mobile devices (Android / iOS)
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Open the link in your browser:
https://phone-dashboard.edenia.cloud -
If the installation prompt appears, tap "Install".
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If it does not appear:
- Open the browser menu (⋮)
- Select:
- "Add to Home Screen" or
- "Install App"
On desktop (Windows / Mac)
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Open the platform in your browser.
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In the address bar, look for the install icon or:
- Open the browser menu
- Select:
- "Install App" or
- "Save and Share" → "Install AI Agent Dashboard"
Notifications
To receive notifications across multiple devices:
- Install the application on each device.
- Log in on each one.
- Accept notification permissions when prompted.
This will allow you to receive real-time alerts whenever:
- A new message is received.
- A new interaction between the AI agent and a customer occurs.
WhatsApp Manager
The WhatsApp Manager is where you can handle all customer conversations.
What can you do here?
- View all active chats.
- Read incoming messages from customers.
- See AI-generated responses.
- Manually take over conversations when needed.
Human agents can take control of any conversation at any time, ensuring personalized support when necessary.
Additionally:
- Every new message triggers a notification.
- All connected administrators will receive alerts on their devices.
Recommendations
- Install the application on all devices used by your support team.
- Make sure to enable notifications.
- Regularly review statistics to improve your support performance.
With this tool, you can centralize and optimize your entire customer support process, combining automation with human intervention when needed.
